Privacy Policy

1. Who we are

zettapulsetechnologies.com, LLC. Address: 20 Peremohy Ave, Kyiv, 02000, Ukraine. Email: contact@zettapulsetechnologies.com. Phone: +380 670 916 0496.

2. What information we collect

• Contact details you provide in the lead form (e.g., name, email, phone).
• Request details you provide for a ski holiday/booking inquiry.
• Website and analytics information if enabled, collected through cookies or similar technologies (only with a lawful basis and, where required, consent).

3. How we use personal data and the legal basis

We process personal data for the following purposes:

• To respond to your inquiry and arrange the requested booking/communications.
• To manage service delivery and handle your questions or complaints.
• To communicate with you using electronic communications technologies, where consent/opt-out requirements are met. For such processing we ensure the relevant consent where required and provide opt-out/objection options in the manner required by law.
• To improve the website and conduct analytics/marketing only when we have a lawful basis (including consent where required).

Legal references: processing for electronic communications is governed by Закон України "Про електронні комунікації" від 16.12.2020 № 1089-IX. For analytics/marketing and other processing, we rely on a lawful basis, including consent where required, and provide data-subject rights under Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

4. Data sharing (suppliers and partners)

We may share relevant information with suppliers/partner entities involved in fulfilling your booking request (e.g., accommodation or transport providers) to the extent necessary to perform or arrange the requested service. We do not sell your personal data.

If personal data is processed by third parties on our instructions, we ensure appropriate safeguards where applicable. In all cases, we share information only for legitimate purposes and within the limits required by law.

5. Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law (including to manage disputes, claims/complaints, and accounting/record-keeping obligations). When data is no longer needed, it is deleted or anonymized.

6. Your rights

Depending on the applicable legal grounds, you may request access to your personal data, correction of inaccurate data, and, where applicable, deletion or restriction of processing, as well as withdraw consent (without affecting the lawfulness of processing based on consent before withdrawal).

For electronic communications technologies, we provide ability to refuse/opt out as required by law: Закон України "Про електронні комунікації" від 16.12.2020 № 1089-IX.

For personal data rights and information requirements: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

7. Complaints and dispute handling

If you have a complaint related to an online booking or distance arrangement, we provide procedures for handling claims/complaints and enable dispute resolution through business contact details. References: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Закон України "Про захист прав споживачів".

We also provide necessary and timely information for an informed choice, including key contract terms for distance arrangements. Reference: Закон України "Про захист прав споживачів".

8. Tourism intermediary disclosure (if applicable)

If we act as a tourism intermediary in your booking arrangement, we provide truthful information and, where applicable, publish mandatory website details about the tourism activity and related parties/contract terms, in line with Ukrainian tourism requirements. References: Закон України "Про туризм", Ліцензійні умови провадження туроператорської діяльності. If applicable to our model, we keep such information updated within the statutory update timeline: Ліцензійні умови провадження туроператорської діяльності.